FAQs

Frequently Asked Questions

What does B7azaka sell?

B7azaka offers kitchen tools and accessories — including silicone and stainless steel utensil sets, chopping boards, and kitchen preparation sets such as our traditional matcha kit.

Are your products brand-new?

Yes. All products are brand-new.

Do you deliver across the UK?

Yes. We deliver across mainland UK, and delivery is free on every order.

How long does delivery take?

Orders are typically processed within 1–2 business days. Standard UK delivery usually takes 2–5 business days after dispatch.

Will I receive tracking information?

Yes. Once your order ships, you'll receive a confirmation email with tracking details. Please allow 24–48 hours for tracking to update after dispatch.

Can I change or cancel my order?

Please contact us as soon as possible at sales@b7azaka.shop. We can't guarantee changes or cancellations once an order has started processing or shipped.

What if my item arrives damaged?

Please contact us within 48 hours of delivery at sales@b7azaka.shop. Include your order number, photos of the damaged item and packaging, and a short description of the issue, and we'll put it right.

Can I return an item?

Yes. We offer 30-day returns in line with our Refund Policy. To request a return, contact us at sales@b7azaka.shop with your order number and reason for return.

Is checkout secure?

Yes. B7azaka uses secure checkout to help protect your payment and personal information.

How can I contact B7azaka?

Email: sales@b7azaka.shop
Address: 363 Richmond Road, Twickenham, TW1 2ET, United Kingdom